I recently had a stay at Hotel Chateau Bromont and overall, it was a solid experience. The location is stunning and super convenient for mountain activities, plus the breakfast had a great variety. However, I did face some issues with my reservation and the dining service felt a bit off. Still, I'd definitely consider returning for another trip, especially for the amazing views.
Rooms
6.0
The room I had was fairly clean and decent but wasn't anything amazing. I liked the standalone shower, making things easy for me, and I had a small balcony for warmer months. Still, I wished for a better view instead of overlooking the indoor pool area.
Service
6.0
The service had its ups and downs. While some staff were friendly, I had a frustrating experience with my reservation that took time to resolve. However, one of the staff members went out of her way to help me find a better room, which I appreciated.
Location
9.0
The location is absolutely beautiful. It's got easy access to the ski slopes and the views of Bromont mountain are a definite highlight. Plus, it was just a short drive to downtown Bromont, making it super convenient for dining out.
Dining
7.0
Breakfast was pretty good with a decent array of options, including a made-to-order omelette station. However, I felt the cost was a bit steep, and I ended up wishing I had gone out for a meal instead.
Facilities
6.0
The hotel boasts some really nice facilities like hot tubs on the roof and an indoor pool, which I enjoyed. But the gym could use some serious maintenance, as I found a few broken machines.
Grant
United Kingdom,
December
2024
6.6/10
I had a nice stay at Hotel Chateau Bromont overall, but there were a few bumps along the way. The location is excellent, providing beautiful views and easy access to skiing. However, I did encounter issues with the service and some of the hotel facilities that could use improvement. 😊
Rooms
7.0
I enjoyed a unique two-floor room with a king bed and a queen bed in the loft, accessible via a spiral staircase. However, I noticed some features were outdated, and my room had cleaning issues like dusty furniture and used coffee cups not being removed.
Service
5.0
While most of the staff were friendly and helpful, I experienced delays with my reservation and a lack of assistance with my luggage. Additionally, I had a frustrating incident when requesting basic items like coffee supplies.
Location
8.0
The hotel has a fantastic location near the ski slopes and provides wonderful views of the Bromont mountain. It's ideal for winter sports enthusiasts and very convenient for exploring the area.
Dining
7.0
The dining options had a good variety, though I found them a bit pricey for what they offered. The breakfast spread was decent, with fresh fruits and a made-to-order omelette station.
Facilities
5.0
The jacuzzi area was a nice touch and quite popular, but the gym was disappointing with broken machines. The pool's location felt overcrowded, making for an awkward experience.
Peter
United Kingdom,
December
2024
6.2/10
I had a wonderful experience at Hotel Chateau Bromont, but it wasn't without a few hiccups. The location is beautiful, close to the ski slopes, and my room offered stunning mountain views. However, I was disappointed that housekeeping never came to clean our room during my stay, which left us without fresh towels. The dining options were nice and the service friendly, but I encountered some issues with our initial room assignment and the pool reservation system.
Rooms
5.0
My junior suite was spacious, but we endured a constant humming and vibration that made the furniture squeak. It was quite distracting throughout our stay.
Service
6.0
The staff was generally friendly and helpful, especially Genevieve at the front desk, who assisted me with our room issue. However, there were some inexperienced staff members that didn't provide the level of service I expected.
Location
7.0
The scenery is lovely, and being near the ski village is a big plus. However, Bromont itself feels a bit boring as there are limited options for dining and activities away from the hotel.
Dining
7.0
Dining was pleasant, with tasty meals at the outdoor terrace and Quatre Canard restaurant, but breakfast could have offered better value as it felt pricey.
Facilities
5.0
Utilizing the hot tubs was enjoyable, but I found the reservation-only policy for the pool inconvenient, as it interrupted our plans to relax by the water.
Don
United Kingdom,
December
2024
5.4/10
I had a mixed experience at Hotel Chateau Bromont. The location and mountain views were stunning, but I faced quite a few service hiccups that detracted from my stay. The room was comfortable, but some features, like the bar and pool access, were disappointing.
Rooms
6.0
I found my executive suite to be comfortable with nice furnishings, but keep in mind that it overlooked an indoor courtyard, leaving me without any natural light or fresh air.
Service
5.0
Though the staff was friendly and polite, I encountered some frustrating issues. For instance, my room phone didn't work, and when it was finally fixed, a technician inadvertently walked in on me. I also slipped on wet carpet during my stay, which was not marked, indicating a lack of attention to safety.
Location
7.0
The hotel's location is ideal for exploring Bromont, with beautiful views of the mountains and easy access to outdoor activities. However, during my visit, the common areas felt overcrowded due to a conference, which affected the overall atmosphere.
Dining
6.0
I enjoyed the restaurant's menu, especially the fresh fruit and made-to-order omelettes, though it was a bit pricey at $20 per person. There was limited bar service that didn't quite live up to expectations during my stay.
Facilities
5.0
While the presence of outdoor and indoor pools was nice, I was disappointed to find the outdoor area closed and no pool towels available. Also, I struggled with Wi-Fi connectivity in my room, although the front desk helped resolve this.
Phil
United Kingdom,
November
2024
6.4/10
I had a mixed experience at Hotel Chateau Bromont. The location was fantastic, offering beautiful views and proximity to the mountain. However, I faced some challenges with room changes and noise issues that dampened my stay. Although the facilities were good, including the food and dining options, the customer service could have been better, especially during the noise complaint process.
Rooms
6.0
The rooms were comfortable and clean, but the need to switch rooms each night due to smoke smells was inconvenient. I really appreciated the nice views and room cleanliness, though.
Service
5.0
While the staff were polite and accommodating, the handling of my noise complaint left much to be desired. I felt the customer service fell short in addressing my concerns satisfactorily.
Location
8.0
The location is perfect for skiing, with stunning views of the Bromont mountain. It's also conveniently close to downtown Bromont, which is great for exploring.
Dining
7.0
The dining experience was pleasant, with a good selection for breakfast. However, it felt a bit on the pricier side, especially given that I was initially told breakfast was included.
Facilities
8.0
I enjoyed the hot tubs, indoor pool, and amenities like free Wi-Fi. The outdoor pool was a nice addition, and I appreciated the family-friendly vibe.
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